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Passengers as airlines’ transactional burden
The observation that some airlines exhibit “appalling service delivery” amidst a period like Customer Service Week highlights a significant disconnect between the industry’s rhetoric and its reality, especially for the budget and mid-tier sectors where cost-cutting can override customer care, writes WOLE SHADARE Every year, business owners celebrate ‘Customer Service Week’, a week set aside by them to appraise service delivery to their customers. Not many customers feel the essence of the celebration’s impact because, in…
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