NCAA’s prompt passenger complaint resolution extolled

NCAA’s prompt passenger complaint resolution extolled

  The Nigerian Civil Aviation Authority (NCAA) has reaffirmed the integrity and capabilities of its consumer protection directorate staff to promptly and adequately address passengers’ complaints at airports across the country and urged passengers to approach them whenever the need arises. The Director of Public Affairs and Consumer Protection Directorate,  Mr. Michael Achimugu explained that following the launch of the consumer protection portal on September 19th 2024, passengers’ experience, service delivery and responses from airlines…

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NCAA: Crashed helicopter misconstrued for ‘scrap’ says aircraft airworthy

NCAA: Crashed helicopter misconstrued for ‘scrap’ says aircraft airworthy

NCAA unveils record of crashed helicopter The Acting Director-General of Nigeria Civil Aviation Authority NCAA), Capt Chris Najomo said the record of the details of the crashed S76C+Helicopter at the Bonny Finima last week was entirely different from the one described as ‘scrap’ by a section of the media, describingthe entire narrative as false. Najomo who spoke with Aviation Metric Wednesday morning said the media was free to get the details and history of the…

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NCAA Management, Staff Honour Capt. Chris Najomo At 65

NCAA Management, Staff Honour Capt. Chris  Najomo At 65

The Management and staff of the Nigeria Civil Aviation Authority (NCAA) on Tuesday, honoured the Acting Director General, of the agency, Capt. Chris Ona Najomo, who turned 65. At the brief reception ceremony described as the first of its kind since the inception of NCAA about 25 years ago, the management, staff, and union representatives took turns to eulogize the Ag.DGCA for prioritizing aviation safety, security, and staff welfare. They came out in their numbers…

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Flight delay/departure: NCAA to inspect all foreign aircraft on Nigerian route,  moves to sanction BA

Flight delay/departure: NCAA to inspect all foreign aircraft on Nigerian route,  moves to sanction BA

The late arrival and departure of British Airways flights from the Nnamdi Azikiwe Airport Abuja in the past three to four days has become a huge concern to the Nigeria Civil Aviation Authority (NCAA). Consequently, the aviation regulatory body has contacted the carrier and initiated these frequent delays to establish the root cause of these delays and take appropriate action to ensure passenger rights are protected and also prevent a re-occurrence. In a letter dated…

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NCAA digitalise to streamline operations

NCAA digitalise to streamline operations

The Nigeria Civil Aviation Authority (NCAA) has concluded plans to embark on a digital transformation to streamline its operations and enhance oversight.  The regulatory body is introducing digital platforms for processing approvals, licenses, renewals, and passenger complaints. Acting Director-General, Civil Aviation, Captain Chris Najomo, made this announcement at the launch of a training program for the new Consumer Protection Portal in Lagos. He emphasised that the portal will expedite complaint resolution and serve as a…

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NCAA to sanction airlines displaying ‘deceitful’ departure time, rights violations

NCAA to sanction airlines displaying ‘deceitful’ departure time, rights violations

    Airlines engaging in deceitful departure time scheduling knowing that they would not be flying at that risk sanctions according to the Nigeria Civil Aviation Authority (NCAA). The regulatory body alleged that some operators mainly attract passengers rushing for early engagements and end up disappointed due to delays or flight cancellations. Recently, airline passengers have complained of some commercial airlines scheduling flights when no planes are available. This has led to arbitrary delays, merging…

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NCAA grounds 10 illegal operators over $15 million revenue loss, drug trafficking, security, others

NCAA grounds 10 illegal operators over $15 million revenue loss, drug trafficking, security, others

  Owners to commence recertification process The Nigeria Civil Aviation Regulations 2023 Part 18.3.4 forbids holders of PNCF from using their aircraft for carriage of passengers, cargo or email for hire or reward (commercial operation or charter services) As a result of flagrant disregard of this rule, the NCAA had earlier directed all holders of PNCF to undergo re-evaluation which should have been concluded by April 19th, 2024. Consequently, the NCAA has suspended the permit…

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It was miracle Nigeria scored 71% in ICAO audit-NCAA

It was miracle Nigeria scored 71% in ICAO audit-NCAA

…Says Keyamo, Najomo met decayed infrastructure   Nigeria would have scored 30 per cent in the International Civil Aviation Organisation (ICAO) audit rating but for the Minister of Aviation and Aerospace Development, Festus Keyamo, and the Acting Director-General of Nigerian Civil Aviation Authority (NCAA) Capt. Chris Najomo’s doggedness in closing the gaps noticed by the global aviation regulatory according to the NCAA. The Director, of Public Affairs and Consumer Protection of the Nigerian Civil Aviation…

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NCAA DG conundrum unsettles nerves as Nuhu holds on as ‘substantive’, Najomo ‘acting’

NCAA DG conundrum unsettles nerves as Nuhu holds on as ‘substantive’, Najomo ‘acting’

The inability to resolve the position of the suspended Director-General of Nigerian Civil (NCAA), Capt. Musa Nuhu is unsettling nerves and may complicate the confirmation of Captain Chris Najomo as substantive head of the aviation regulatory body. Capt. Nuhu’s counsel from Chamo & Ismail law firm while taking a formal pre-action notice against a media house (Not Aviation Metric) on an article it described as defamatory published on May 17, 2024, titled “EFCC to arraign…

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NAMA, FAAN, NCAA lack legal framework to impose $300 helicopter fees, says AON

NAMA, FAAN, NCAA lack legal framework to impose $300 helicopter fees, says AON

In what may be termed rather a late reaction to the imposition of $300 helicopter take-off and landing fees, the Airline Operators of Nigeria (AON) has rejected the new directive, saying that apart from the fact that it lacked a legal framework, they are of the view that the Nigerian Airspace Management Agency (NAMA) does not provide any additional service to helicopter operators to justify the imposition of the fee at all helipads, oil rig…

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