Passengers Archives - Aviation metric

Air Peace: Windshield crack forced air return, denies stranding passengers

Posted on March 14, 2026 by Wole Shadare

Nigeria’s flag carrier, Air Peace, has denied abandoning or leaving passengers stranded on its Abuja-London service. In a statement, the carrier explained that it had an air return due to a windshield crack suspected to have been caused by a bird strike on our Abuja–London (Heathrow) flight. It further clarified that the aircraft returned safely to Nnamdi Azikiwe International Airport, where all passengers disembarked, while our engineering team commenced the necessary technical checks. “In line…

Carriers refund N1B to passengers late 2025 as NCAA fumes over 5% TSC, CSC non-remittances

Posted on January 14, 2026January 14, 2026 by Wole Shadare

There are indications that passengers who were victims of poor airline service were refunded approximately ₦1,038,505,680.80 by the Nigeria Civil Aviation Authority (NCAA) in late 2025. The record shows that more than 5,285 passengers received payments during this window. The 2025 refund volume was the highest in the NCAA’s 25-year history. This milestone was largely attributed to a significant shift in regulatory enforcement and improved airline compliance. The refunds were issued due to flight disruptions, including…

Passengers as airlines’ transactional burden

Posted on October 14, 2025 by Wole Shadare

The observation that some airlines exhibit “appalling service delivery” amidst a period like Customer Service Week highlights a significant disconnect between the industry’s rhetoric and its reality, especially for the budget and mid-tier sectors where cost-cutting can override customer care, writes WOLE SHADARE Every year, business owners celebrate ‘Customer Service Week’, a week set aside by them to appraise service delivery to their customers. Not many customers feel the essence of the celebration’s impact because, in…

NCAA summons airlines over recurring passenger complaints, others

Posted on September 9, 2025 by Wole Shadare

Piqued by the growing number of complaints by passengers, the Nigeria Civil Aviation Authority (NCAA) may wield the big stick. This is coming as the aviation regulatory body has called domestic airlines to an emergency meeting over the growing number of flight delays, cancellations and affecting passengers across the country. The meeting, scheduled for Wednesday at the NCAA headquarters in Abuja, was confirmed by the agency’s Director of Public Affairs and Consumer Protection, Michael Achimugu, via…

Kuku: ‘We’re not imposing new levy on passengers’

Posted on June 30, 2025 by Wole Shadare

The Managing Director of the Federal Airports Authority of Nigeria (FAAN), Mrs Olubunmi Kuku, said the agency does not plan to impose an additional levy of $50 on passengers. The FAAN MD’s reaction comes on the heels of a report that the agency was planning to impose a $50 baggage infrastructure levy on international passengers. In her reaction, Kuku said FAAN would never impose such a charge, noting that instead, the authority had been working…

Emirates airlifts 1.7 million passengers in two weeks, resumes regular scheduled flights

Posted on June 25, 2025 by Wole Shadare

Emirates’ has resumed scheduled flights to Dubai and beyond. Despite rapidly evolving regional developments, it’s been business as usual across the Emirates network. In the past two weeks, Emirates has maintained scheduled services by rerouting flights to avoid conflict zones, successfully serving over 1.7 million passengers on more than 5,800 flights across its global network and delivering certainty to their travel plans when they needed it the most, while upholding its commitment to safe, reliable…

Passengers stranded as Air Peace closes counters, airline, Oshiomhole clash

Posted on June 11, 2025June 12, 2025 by Wole Shadare

Scores of Air Peace passengers were left stranded on Wednesday in Lagos as the airline closed its counters to passengers, it claimed had arrived late for check-in. Abuja-bound passengers who claimed to have turned up for boarding earlier than the stipulated 45 minutes’ appearance at the counters before departure were denied boarding. The denial to process them for the flight that departed a few minutes before 7 am was said to have angered the…

‘Aircraft on Ground’ increases airlines’ woes, passengers’ frustration at airports

Posted on May 13, 2025 by Wole Shadare

Operators abandon plane repairs over astronomical costs NCAA asks carriers to shrink schedules to cope with plane shortage Expert seeks special Forex window for operators The high number of unserviceable aircraft lying waste on the apron of many airports across the country highlights the precarious state of airlines in the country. Many carriers are reeling from the pain of not getting their aircraft back in the sky. The implication of many airplane on ground…

Huge boost for AMCON As Arik Air Airlifts 2.2m Passengers In 2024

Posted on April 2, 2025April 2, 2025 by Wole Shadare

Operates 10,699 Flights – NCAA Report Arik Air in 2024 airlifted 2,239,176 passengers between January 1, 2024 to December 31, 2024, a report sourced from the Nigeria Civil Aviation Authority (NCAA) has confirmed. The airline, which has been under the receivership of Asset Management Corporation of Nigeria (AMCON) since 2017, despite its challenges, also operated 10,699 flights within the year under review, making it the second most active airline in terms of passenger traffic…

Africa’s passenger demand growth up by 10% in January

Posted on February 27, 2025February 27, 2025 by Wole Shadare

African airlines saw a 14.9% year-on-year increase in demand just as capacity was up 11.2% year-on-year. The load factor rose to 75.9% (+2.4 ppt compared to January 2024). This was disclosed by the International Air Transport Association (IATA) in a data released for January 2025 showing global passenger demand. Total demand, measured in revenue passenger kilometers (RPK), was up 10.0% compared to January 2024. Total capacity, measured in available seat kilometers (ASK), was up 7.1% year-on-year….

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