burden Archives - Aviation metric

Passengers as airlines’ transactional burden

Posted on October 14, 2025 by Wole Shadare

The observation that some airlines exhibit “appalling service delivery” amidst a period like Customer Service Week highlights a significant disconnect between the industry’s rhetoric and its reality, especially for the budget and mid-tier sectors where cost-cutting can override customer care, writes WOLE SHADARE Every year, business owners celebrate ‘Customer Service Week’, a week set aside by them to appraise service delivery to their customers. Not many customers feel the essence of the celebration’s impact because, in…

Delisting: Huge costs, ‘reputational burden’

Posted on September 10, 2024 by Wole Shadare

All is not lost with the delisting of Nigeria from category one US aviation status. The designated carriers to the US have an uphill task of reclaiming it for the country. They can still operate to America but at a higher cost. It appears tricky and very expensive, writes, WOLE SHADARE Hope not lost It may not be a death sentence, but the road to retaining category one looks tough. Airlines are in a precarious situation….