Passengers Archives - Page 2 of 3

Frequent air crashes raise passengers’ anxiety

Posted on February 25, 2025February 25, 2025 by Wole Shadare

The crash of Delta Air Lines’s flight on the runway of Canada’s Toronto Pearson International Airport in which 18 people were injured has raised growing concerns as aviation incidents seem to rise in 2025. Whether safety in commercial aviation is degrading is a possibility that needs to be considered. Public perception has been skewed by recent disasters, such as the Delta Connection Flight 4819 and many others before it. Over the last two months, global commercial air…

Three passengers arrested over threat to Air Peace London-Lagos flight

Posted on February 13, 2025 by Wole Shadare

…Smuggled alcohol onboard flight Three passengers who engaged in unruly behavior on Air Peace’s flight from London were on Wednesday arrested by security operatives at the Murtala Muhammed International Airport, Lagos. Their disruptive actions were said to have threatened the safety of the flight, passengers and crew. Aside from that, the individuals openly consumed a bottle of rum they had brought onboard, an act described as serious airport security breach. The airline said security…

Kenya Airways begs NCAA over passenger maltreatment

Posted on February 4, 2025 by Wole Shadare

Kenya Airways management has apologized to a Nigerian passenger, Gloria Omisore, for the mistreatment meted out to her days ago. The airline tendered the apology during a meeting with the Director of Consumer Protection and Public Affairs of the Nigeria Civil Aviation Authority (NCAA), Mr Michael Achimugu on Tuesday. The airline was summoned to Abuja in respect of the now viral case between a Nigerian passenger, Gloria Omisore and its officials. Achimugu noted that he…

FAAN, security agencies collaborate to tackle touting, passengers’ harassment at Lagos airport

Posted on December 4, 2024 by Wole Shadare

Worried by the continuous touting and harassment of travellers at the screening points at the Murtala Muhammed Airport, Lagos, the Managing Director of the Federal Airports Authority of Nigeria (FAAN), Mrs Olubunmi Kuku summoned heads of all security agencies at the Lagos airport intending to nip the menace in the bud. At the meeting, Mrs Kuku launched “Operation AirClean,” making it clear that she has the full backing of the Honourable Minister of Aviation and…

NCAA’s prompt passenger complaint resolution extolled

Posted on October 30, 2024 by Wole Shadare

The Nigerian Civil Aviation Authority (NCAA) has reaffirmed the integrity and capabilities of its consumer protection directorate staff to promptly and adequately address passengers’ complaints at airports across the country and urged passengers to approach them whenever the need arises. The Director of Public Affairs and Consumer Protection Directorate, Mr. Michael Achimugu explained that following the launch of the consumer protection portal on September 19th 2024, passengers’ experience, service delivery and responses from airlines…

Technical fault grounds BA’s aircraft in Lagos, passengers put on other flights

Posted on June 21, 2024June 21, 2024 by Wole Shadare

…Carrier apologises to customers Mega carrier, British Airways has attributed the inability to fly out of Nigeria to a technical fault to its airplane at the Murtala Muhammed International Airport. The carrier however said that it had been in contact with its customers and apologised for the delay to their flight, adding that the majority of customers have been re-accomodated on other flights. The carrier noted that its team was working hard to book…

Suspension: Dana begins refund to affected passenger

Posted on April 25, 2024 by Wole Shadare

The management of Dana Air said it has commenced a refund process for affected flights over the next one month. The refund is due to the suspension of the airline by the Federal Government. The Ministry of Aviation and Aerospace Development suspended its operations following the runway excursion of one of its aircraft which departed Abuja for Lagos with 83 passengers and six crew members. The airline, according to the Nigeria Civil Aviation Authority (NCAA),…

Dana Air’s plane veers off runway, 83 passengers unhurt

Posted on April 23, 2024April 23, 2024 by Wole Shadare

An aircraft with registration number 5N BKI belonging to Dana Air was involved in a runway excursion. The aircraft with 83 passengers was flying from Abuja to Lagos on Tuesday. A runway excursion is a runway safety incident in which an aircraft makes an inappropriate exit from the runway. The spokesman for the airline, Mr. Kingsley Ezenwa said, “We are relieved to confirm that all 83 passengers and crew onboard the flight disembarked safely without injuries…

African carriers to carry 98 million passengers in 2024, revenue rises to $1.83 billion in Jan

Posted on April 7, 2024 by Wole Shadare

Ghana proposes $20 passenger fee as Kotoka, 39 nations commit to SAATM African Airline Association (AFRAA), the umbrella body for the continent’s airlines has estimated that carriers from the region will carry about 98 million passengers in 2024, describing it as a year of recovery. It noted that the continent’s airline operations have exceeded pre-Covid levels both in terms of capacity and traffic carried, stressing that the number of seats offered in the…

Passengers to get 25% rebate for delayed, cancelled flight in 2024-NCAA

Posted on December 21, 2023December 21, 2023 by Wole Shadare

States to run aerodromes for five years before handover to FG Proliferation of airports political- Najomo State airports gulp over N400b The Nigerian Civil Aviation Authority (NCAA) would in January 2024 make a wide range of decisions that would help the aviation industry in terms of consumer protection, airport certification, and new policies on the mode of handing over aerodromes to the Federal Airports Authority of Nigeria (FAAN) by the state government among others….

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