Resolution

  The Nigerian Civil Aviation Authority (NCAA) has reaffirmed the integrity and capabilities of its consumer protection directorate staff to promptly and adequately address passengers’ complaints at airports across the country and urged passengers to approach them whenever the need arises. The Director of Public Affairs and Consumer Protection Directorate,  Mr. Michael Achimugu explained that following the launch of the consumer protection portal on September 19th 2024, passengers’ experience, service delivery and responses from airlines…