Apologies

Continued from last week We need to diagnose the causes. Delays should be categorised properly. We should be able to identify technical, crew, airport, weather, ATC, turnaround, passenger-processing, and other causes. Repeated causes should trigger management attention. We need to fix the schedule. A timetable is a promise. Airlines should not base schedules on theoretical aircraft utilisation while ignoring realistic turnaround times, crew requirements, airport congestion, and operational contingencies. An attractive schedule that cannot be…