Part 1: Apologies for the Delay, Rethinking Culture of Late, Postponed, Cancelled Flights in Nigeria

Part 1: Apologies for the Delay, Rethinking Culture of Late, Postponed, Cancelled Flights in Nigeria

A peculiar occurrence in Nigerian aviation has become so commonplace it barely provokes outrage. Passengers arrive at the airport on time, check in, pass through security, and settle into the departure area. Then the announcement comes: the flight has been delayed. Then the announcement: “Apologies for the delay…” The delay can be short or long, with departure times shifting multiple times. Passengers often stop asking when the aircraft will depart and instead wonder whether it…

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