Culture

Part 2: Apologies for the Delay, Rethinking Culture of Late, Postponed, Cancelled Flights in Nigeria

Posted on by Wole Shadare
Part 2: Apologies for the Delay, Rethinking Culture of Late, Postponed, Cancelled Flights in Nigeria

Continued from last week We need to diagnose the causes. Delays should be categorised properly. We should be able to identify technical, crew, airport, weather, ATC, turnaround, passenger-processing, and other causes. Repeated causes should trigger management attention. We need to fix the schedule. A timetable is a promise. Airlines should not base schedules on theoretical aircraft utilisation while ignoring realistic turnaround times, crew requirements, airport congestion, and operational contingencies. An attractive schedule that cannot be…

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Part 1: Apologies for the Delay, Rethinking Culture of Late, Postponed, Cancelled Flights in Nigeria

Posted on by Wole Shadare
Part 1: Apologies for the Delay, Rethinking Culture of Late, Postponed, Cancelled Flights in Nigeria

A peculiar occurrence in Nigerian aviation has become so commonplace it barely provokes outrage. Passengers arrive at the airport on time, check in, pass through security, and settle into the departure area. Then the announcement comes: the flight has been delayed. Then the announcement: “Apologies for the delay…” The delay can be short or long, with departure times shifting multiple times. Passengers often stop asking when the aircraft will depart and instead wonder whether it…

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