Service Delivery

Poor service delivery by airlines in Nigeria has reached alarming levels, with indiscriminate rescheduling of flights being a major issue, writes WOLE SHADARE   Bad reputation   Virtually all the airlines in the country seem to be slugging it out for competition for the most egregious offender in flight rescheduling and poor service delivery. Very few offer a modicum of good service while majority of them do not care about the terrible service they deliver…