Compensation Archives - Aviation metric

Keyamo: Concession not negotiable, passengers to get compensation for delay, cancellations Jan 2024

Posted on December 12, 2023December 12, 2023 by Wole Shadare

Respite came on Tuesday for many passengers who had suffered huge losses and were frustrated as a result of flight delays and ccancellations as the Minister of Aviation, Festus Keyamo stated that regulators of the aviation sector would begin to compel airlines to compensate passengers for delayed or cancelled flights by January 2024. This is coming as the Minister said that the best way to tackle infrastructure decay at many of the country’s airports is…

Saudi airlines pay passengers $15.4 million in compensation for delays, cancellations, others, says GACA

Posted on September 28, 2023September 28, 2023 by Wole Shadare

Saudi Arabia’s General Authority of Civil Aviation (GACA) has revealed that Saudi carriers disbursed $15.4 million (SAR58 million) in passenger compensation during the 2021-2022 period. The reimbursements addressed a variety of customer complaints, including delays, luggage mishandling, flight cancellations, and disruptions to flight schedules, in line with GACA’s commitment to protecting passenger rights and ensuring a fair and efficient travel experience. Furthermore, the payouts precede the implementation of new regulations set to come into effect…