SAA wins Best Airline in Africa award for record 14th years

South African Airways (SAA) has raked in a number of awards confirming its position as the leading airline on the African continent when it comes to brand recognition and innovative product offering.

The most prominent of these awards is the 2016 Skytrax award for Best Airline in Africa, which SAA has now won for the fourteenth year in a row. The Skytrax awards, the brainchild of an independent aviation research organisation, have become an institution on the annual events calendar. These awards are based on unsolicited customer feedback which makes them the benchmark of airline excellence.

“We are rightfully excited and proud to have won the Skytrax Award as Best Airline in Africa, for the fourteenth consecutive year, which demonstrates that SAA is still one  of the foremost airlines in the world, and the leader on the continent. Awards are important as they instil a sense of pride from our employees and customers alike. The Skytrax Award as Best Airline in Africa is based on customer feedback, which sets SAA securely on course to reach its strategic objective of Excellent Customer Service,” says Musa Zwane, SAA Acting CEO.

Commenting on the Award, Edward Plaisted, CEO of Skytrax said: “Air travellers continue to recognise the excellent passenger experience that South African Airways delivers across domestic, regional and long haul flights. The award for Best Airline in Africa is a great reward for the staff and management at SAA who should be proud of this fantastic achievement after more than a decade as Africa’s best airline”.

The lounge which opened in September 2015 is the first of its kind to be opened as a partnership between the airline and Investec Private Bank.  The lounge exemplifies the highest standard in design and delivers a world-class customer experience.

“The Star Alliance VIA Lounge competed for this award with some of the best airport lounges in the world, which makes this win a remarkable achievement in the global airport-lounge design space,” says Kim Thipe, SAA Head of Marketing.