Kenya Airways Launches Time to Think Service for Customers

Kenya Airways PLC (KQ) has launched its Time to Think service that offers customers additional time before they make payments for their bookings.

Customers will be able to book their flight and place the booking “on hold” for up to 21 days before they can make their payments. In addition, the product offers customers protection from ticket price increases and a way to avoid penalties in case of adjustments in their travel plans.

The airline has focused on creating a model that meets the needs of its dynamic market and customers, during a time where booking confidence has been knocked by the ever-changing nature of travel in the face of COVID.

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Kenya Airways Chief Commercial and Customer Officer, Julius Thairu said:” We continue to develop and innovate our travel experience by placing our passengers needs at the heart of our actions and Time to Think perfectly represents this. As this service goes live, we want our customers to feel more confident when booking with us and enjoy the option to pay when ready.”

This new service can be booked at any Kenya Airways Sales Office or preferred Travel Agent.


Kenya Airways’ airplane on Nairobi airport tarmac

About Kenya Airways

Kenya Airways, a member of the Sky Team Alliance, is a leading African airline flying to 41 destinations worldwide, 34 of which are in Africa and carries over four million passengers annually.

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In 2020 KQ was named Africa’s Leading Airline by the World Travel Awards. It continues to modernize its fleet with its 32 aircraft being some of the youngest in Africa.

This includes its flagship B787 Dreamliner aircraft. Kenya Airways offers services Cargo services to key locations including London, Amsterdam, Guangzhou, Sharjah, Mumbai and over 25 intra-Africa routes in addition to its passenger network. The on-board service is renowned and the lie-flat business class seat on the wide-body aircraft is consistently voted among the world’s top 10.

Kenya Airways takes pride in being at the forefront of connecting Africa to the World and the World to Africa through its hub at the new ultra-modern Terminal 1A at the Jomo Kenyatta International Airport in Nairobi.

Wole Shadare