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Kenya Airways crowned Africa’s leader in Economy class, inflight magazine at WTA awards 2023
Kenya’s national carrier, Kenya Airways has been crowned as the winner for Africa’s leading Airline for its Economy Class Service and In-flight Magazine (Msafiri) at the World Travel Awards 2023.
This is the fifth year Kenya Airways has received an award in Africa’s Leading Airline – Economy Class category and the second consecutive year the Msafiri magazine has been named Africa’s Leading Inflight Magazine.
Kenya Airways was feted at the Africa & Indian Ocean World Travel Awards Gala Ceremony 2023 held on October 15th, 2023 at the Atlantis Royal Hotel in Dubai.
Commenting on the awards, Allan Kilavuka, Kenya Airways Group Chief Executive Officer, and MD stated, “This award is a testament that our ‘customer–first’ strategy is bearing fruit. It is also a vote of confidence from customers in the initiatives we have implemented to improve customer experience across all touchpoints. It is about listening to the customers and understanding their needs. Our goal is to be the preferred Africa carrier and we are constantly innovating to improve our guest’s customer experience.”
This is the fifth year that Kenya Airways has been named Africa’s Leading Airline – Economy Class (2011, 2018, 2019, 2020& 2023).
The airline revamped the Economy Class inflight service in 2023 which included a rollout of tray service in economy class to replace the existing box service and an extra hot meal starter and yogurt for breakfast on specific mid to long-haul flights across the network.
Kenya Airways’ inflight magazine has been named Africa’s Leading Inflight Magazine (2022 &2023) for the second time since its re-introduction as a physical copy after a two-year hiatus occasioned by the COVID-19 pandemic.
Introduced over 20 years ago, Msafiri has been part of the inflight entertainment offerings to Kenya Airways’ guests offering education and entertainment while onboard.
This year, the World Travel Awards (WTA) commemorated its 30th anniversary of rewarding travel excellence.
WTA was established in 1993 to acknowledge, reward, and celebrate excellence across all sectors of the tourism industry.
Graham Cooke, Founder, World Travel Awards, says: “As we celebrate 30 years of travel and tourism excellence through the World Travel Awards, we are excited to see how the industry has grown over the last 30 years. Our winners are stellar examples of tourism excellence, and I congratulate each and everyone for helping to raise the collective benchmark”.
Kenya Airways, a member of the Sky Team Alliance, is a leading African airline flying to 42 destinations worldwide, 35 of which are in Africa. Prior to the COVID pandemic, the airline carried a record number of over five million passengers in 2019.
Its fleet comprises wide-body Boeing aircraft, this includes its flagship B787 Dreamliner and narrow-body Embraer E190 aircraft.
The on-board service is renowned and the lie-flat business class seat on the wide-body aircraft is consistently voted among the world’s top 10.
Kenya Airways takes pride in being at the forefront of connecting Africa to the World and the World to Africa through its hub at the new ultra-modern Terminal 1A at the Jomo Kenyatta International Airport in Nairobi.
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