Jacquorie

Managing Director, International Customer Experience and Strategy, Delta Air Lines, Michael Jacquorie speaks to WOLE SHADARE in Atlanta, Georgia on the huge investment on its products, its plan on the Nigerian routes, interline arrangement with Nigerian carriers among others that have strengthened its foothold on the lucrative Atlanta-Lagos route What has been customers’ experience at Delta? Customer experience for us at Delta specifically over the last five years has been really focused on across all the different divisions that…