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We don’t involve in unethical transactions, says Konga
Konga Online Shopping Limited’s has reacted to media publication alluding that the firm takes so long to make refunds to customers after order failure.
A self-acclaimed customer, Mayowa Olakunle in a publication entitled, “Konga, Why Take Eternity Refunding To Customer After Order Failure?
A statement by PR & Government Relations Manager, Konga Online Shopping Limited, Mrs. Oluwayemisi Mafe said by Konga’s record, they do not have a customer named Mayowa Olakunle, adding that none of their spokesperson goes by the name Ms. Foluke as reported.
She stated that Konga as a customer-centric company protects its customers and help make everything right when they shop on their platform.
Her words, “Konga has a buyer protection policy which protects customers if the item ordered does not arrive, is damaged, or is substantially different from what was ordered. We therefore advise the writer of that story to desist in misleading the populace as we would never be involved in any unethical transaction which can bring our name to disrepute as we provide an online marketplace deserving of your trust”.
She explained that Konga has been lovingly tending to customers since it launched in 2012 by taking responsibility to provide a safe platform for buying and selling online in Nigeria very seriously.
“We do this by proactively screening for potential problems, by investigating issues brought to us and by responding quickly and appropriately. We are constantly working to ensure Konga is the safest and most trusted platform to buy and sell online in Nigeria by protecting and keeping our customers safe. This is our top priority as we monitor, listen, take action, protect and keep our customers safe with every purchase”.
About Konga.com
Konga.com is Nigeria’s largest online mall. The company launched in July 2012 with a mission, ‘To Become the Engine of Commerce and Trade in Africa’.
The company has recorded very rapid growth and in just 5 years, konga.com has built an operation that leads the market in customer satisfaction, merchandise shipped and innovation.
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