Chaos for tens of thousands of air passengers
*Power glitch grounds Delta’s 300 flight world-wide
*Flight fails to land in Lagos
Delta Airlines flights worldwide including those coming to Nigeria were grounded due to a computer failure. WoleshadareNew visited the Lagos airport at 5pm, today, the airline which aircraft lands at Lagos was yet to arrive as passengers are frantically getting to be re-booked.
Passengers pack in to the Delta Airlines boarding area at McCarran International Airport in Las Vegas to wait for their delayed flight
Passengers due to travel on Delta Airlines at London Heathrow were forced to wait in large lines to check in after computer systems crashed at their global headquarters – forcing flights to be grounded for more than five hours
Travelers were forced to lie on the floor or rest on their bags at Orlando International Airport in Florida as they waited for their flights
As at 7pm today, there was no sign that the flight would arrive while an airline worker said Delta does not operate to Lagos on Monday as it has reduced its daily frequency to the Murtala Muhammed Airport, Lagos to six times a week.
The airline reported earlier the ‘systems are down everywhere’ causing chaos. Consequently, not a single Delta plane could take off for five hours on Monday morning.
Travelers had been waiting up to six hours after issues began overnight as the airline cancelled 300 flights as a result of the widespread problems.
Passengers hoping to travel on the carrier reported long delays as boarding passes were even being written out by hand at check-in desks.
The airline has 325 destinations in over 60 countries on six continents. Tens of thousands of Delta Airlines faced huge delays after a crippling power cut at the company’s headquarters.
The glitch caused a global computer failure that meant none of the airline’s planes anywhere in the world could take off for more than five hours on Monday morning.
Huge queues built up at airports, including major transport hubs in the United States, while other travellers were forced to wait on the tarmac as Delta desperately tried to resolve the issue.
As at 8:40am ET, three hours after the outage was first reported by Delta, the airline said the problem had been fixed and they would be starting with ‘limited departures’, but they still warned that passengers would be facing huge wait times on Monday as they tried to overcome the huge backlog of flights.
Passengers due to travel on Delta Airlines at London Heathrow were forced to wait in large lines to check in after computer systems crashed at their global headquarters – forcing flights to be grounded for more than five hours.
Lines to check in snaked right down the terminal at Baltimore Washington International on Monday as Delta’s computers stayed down for two hours.
Huge queues were spotted around the world, including the departures hall at Rome’s Leonardo Da Vinci airport
The power failure didn’t just impact airports, but also shut down the airline’s websites, apps, booking systems and phone services.
Passengers said queues to ticket desks and check-in were over an hour. The power outage also caused the booking systems to crash
Delta have offered a refund or a waiver to re=book for anyone flying between now and Friday. Those hoping to travel to the United States from London Heathrow have said that staff are even resorting to checking in passengers manually and issuing hand-written boarding passes.
Delta staff handed out refreshments to waiting travelers while check-in attendees even offered donuts in Hartford/Springfield, Connecticut. But most were furious that the company couldn’t fix the problem quickly.
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