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Air Rage: Emerging challenge for airline industry
Indeed, air rage has become a global problem. Such unruly behaviour, threatening safety and security, adversely affects the travel experience of compliant passengers and disrupts operations that may result in flight delays, cancellations or diversions, writes WOLE SHADARE Hard task Airline personnel have, increasingly, found it necessary to deal with unruly and disruptive passengers, some of whom display violent behaviour. This behaviour can result in serious injury to staff and passengers and can compromise the safety of…
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