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The Nnamdi Azikiwe International Airport Abuja has been awarded the Airport Services Quality Award 2020 as judged by their customers as the Best Airport by Size and Region (five million to 15 million passengers per year in Africa).
This is coming barely two weeks after receipt of the accreditation of the Airport Council International (ACI) health accreditation certificate to the Nnamdi Azikiwe International Airport, Abuja, the Murtala Muhammed International Airport, Lagos and the Port-Harcourt International Airport, the Abuja airport has again been given recognition for its quality service.
This time, it is for providing a superior customer experience despite the difficult circumstances occasioned by the outbreak of Covid-19 pandemic.
A letter sighted by Aviation Metric from the office of the Director-General of ACI, dated Feb. 15, 2021, and directed to Capt. Rabiu Yadudu, the Managing Director, Federal Airports Authority of Nigeria (FAAN) said that the airport was bestowed with the award based on the recommendations by users of the facilities, especially the passengers.
“The recognition comes at a time when we are geared towards ensuring seamless airport facilitation with the opening of new terminals and upgrading of our current infrastructures across board”.
“Despite a turbulent year plagued by COVID-19 induced financial struggles, the authority has endeavored to prioritize customer satisfaction while ensuring that health and safety remains topmost.
It would be recalled that in the penultimate week, the Abuja, Port-Harcourt and Lagos airports were accredited by ACI on its health accredited programme, after it said the airports satisfied the safe airport environment requirements as set by ACI.Google+