MMA2 applies new strategy to improve services, says Odukoya

The Acting Chief Operating Officer (COO) of Bi-Courtney Aviation Services Limited (BASL), operators of the Murtala Muhammed Airport 2 (MMA2), Mrs. Tosan Duncan Odukoya said the organisation’s persistent training of its workers has given them the tools required to manage the terminal and make it stand out among several airport terminals in the country.

Odukoya who spoke at the recently concluded League of Airports and Aviation Correspondents (LAAC) in Lagos re-emphasised that that brings the trust that their passengers can have when it comes to the experience that they are looking for.

MMA2 airport terminal, Lagos

According to her, “The passenger is already anxious to track this. All he needs is for you to check him in with the technology and scan him out and get him on the aircraft safely and all the way to the other side.”

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“So at the end of the day, if we do not embrace the new strategy of technology and using the data that we have to give the passenger a better experience, then you know we really haven’t begun the journey.  So, at the end of the day, for MMA 2 and Bi-Courtney, as you say, on behalf of Dr.  Wale Babalakin, one of the things that we’re doing is going for the on-time policy because it sounds old-fashioned, but it’s the only way to go when we give the passenger the experience.”

She further disclosed that the firm was going for enterprise resource solutions so that it could integrate its good governance and allow efficiency to happen, stressing, “We’re going for the infrastructure, expanding the runway, making sure that we’re actually ready for the capacity that’s coming.”

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“Fortunately, although we’ve got a good railway system in Nigeria and our road network, yes, it needs a little bit of re-engineering. The sky is actually the safest place to be. And so we as an airport and as a terminal are determined that the changing strategy with the changing times, we must be a global player.”

She stated that the leadership and the vision provided by the chairman of BASL, Dr. Wale Babalakin (SAN) has kept the operation of the terminal going, providing tailor-made services, hinting that they were always looking for continuous improvement, saying that it is their mantra at BASL.

“It’s not easy, like you said, working in the public and the private, but that’s why it’s called a Public-Private Partnership (PPP). At the end of the day, we are very much open for that collaboration to go on. With MMA 2 especially and the on-time policies that we are looking for and the enterprise resource solutions that we’re looking for, planned, preventive maintenance, that’s going to be our new mantra.

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MMA2 terminal in Lagos

“We are also already getting ready for Christmas. It’s July, but we’re ready for Christmas because we know that if we don’t work into the future and work ahead of the game, then we are not going to be ready at all.  These are some of the strategies that we are looking for”, she added.

Wole Shadare