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While it is unclear just how widespread the issue is, BA has insisted it is not a global outage and is a problem with two separate systems – one that deals with online check in, the other that deals with flight departures.
A total of 81 flights have been cancelled to or from Heathrow today while 10 Gatwick flights were cancelled. More than 200 other flights were delayed, with some more than five hours behind schedule – reportedly affecting up to 15,000 passengers.It’s the third major IT outage for BA in two years after 672 flights were cancelled with 75,000 people affected over a May Bank holiday in 2017 and another glitch in July last year.
And problems have struck again this morning – in the middle of the British school holidays.
The airline has already urged passengers flying out of Heathrow, Gatwick and London City to rebook their flights if affected – suggesting the problem may not have a quick fix.